The client is a major North American manufacturer. In an effort to continuously improve the quality of its products, the company wanted to review and update its 167 quality standards developed over the past few years. The company asked GCC to analyze the existing standards, improve them when necessary and develop any new standard needed for the existing product. At the same time, the importance of quality was also put upfront.

GCC team first began the project by doing multidisciplinary work groups for its two plants. With those work groups, actual standards were analyzed and recommendations were formulated. Missing standards were identified and implemented, while others in place were improved when necessary.

The project allowed a 20 % reduction of non-compliances detected at the buses final inspection. Moreover, the number of standards went from 167 to 60 allowing a more efficient documents management. 

The work that was done helped improve the quality of our product and allows us to link our quality assurance system to that of the parent company.
— Quality Department Manager